Customers are required to collect their packages within 30 days of arrival at their designated pickup location. Failure to do so will result in storage fees and possible disposal.
Storage Fees
- Days 1-30: No charge.
- Beyond 30 Days: A storage fee of $500 per week applies.
- Beyond 60 Days: Packages are subject to liquidation or any other action at RocketShip’s discretion.
Customer Notifications
Customers will receive automated reminders via email at the following intervals:
- Upon package arrival.
- At 7 days if the package remains uncollected.
- At 14 days with a final reminder before storage fees apply.
- At 21 days with a final reminder before storage fees apply.
- At 30 days, notifying the customer of storage/disposal and fees.
Unclaimed Package Disposal Policy
If a package remains uncollected for more than 30 days, RocketShip reserves the right to:
- Return the package to the sender (if applicable).
- Donate, discard, or auction unclaimed items (for non-personalized goods).
Customers will not be eligible for refunds on abandoned or unclaimed packages.
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