When Am I Eligible for a Refund?

Created by Toni Cooke, Modified on Fri, 4 Apr at 5:18 PM by Toni Cooke

At RocketShip, we understand how important your packages are. While our goal is to deliver every item safely and promptly, there are a few situations where a refund may be issued. Please review the criteria below:

You may be eligible for a refund if:

Package is showing on your dashboard but not available for pickup in-branch.
If your package is marked as “Ready” or "Received in Jamaica" but is not physically available, we’ll investigate and process a refund where necessary.
Package was damaged while in our custody.
Damage claims must be verified in person by a RocketShip team member at the branch before any refund can be issued.
Your package is missing an item.
If a package arrives incomplete and was tampered with while in our care, we’ll work with you to resolve the issue, including offering a refund where appropriate.
Package was delivered to the wrong customer.
In the rare event that your package was mistakenly given to another customer, we will investigate and issue a refund once confirmed.
You were double charged or overcharged in store.
If you notice a billing error during in-branch transactions, we’ll be happy to verify and process a refund promptly.

? Please note: Refunds are subject to verification by our internal team and may take up to 9 business days to process.