What Makes an Invoice Invalid?

To ensure a smooth Customs clearance process, your invoice must meet specific requirements. If any of the following issues are present, your invoice may be considered invalid, leading to delays:

• Invoice was manually edited by a third party and/or not generated by the merchant
• Invoice is a screenshot instead of a PDF
• Invoice is cropped and missing key details (e.g., order number, item costs, merchant logo/details)
• Invoice total does not match the sum of individual item prices
• Package contents do not match the invoice description
• Bank transfer confirmation may be required (screenshots are not recommended)
• Customs’ assessed value exceeds the invoice total

Tip: Always upload a clear, complete, and accurate invoice in PDF format to avoid processing delays.

Visit https://jca.gov.jm/faqs/ for further information.